Hilton Durban

Hilton Durban
Star Rating:
  • 1
  • 2
  • 3
  • 4
  • 5
Hotel Type:
City, Business, Conference, Leisure
Address:
12/14 Walnut Road
Durban 4001
KwaZulu-Natal
South Africa
Today's Rate From: R1620.00 Book Now

Overview

Whether travelling for business or pleasure, the 5 star Hilton Hotel Durban has everything to suit your needs. Durban is a major city in KwaZulu-Natal, South Africa. Regarded as one of Durban’s landmark hotels, the Hilton Durban Hotel offers superior accommodation as well as hotel services and facilities which are second to none.

The hotel boasts exquisite, panoramic views from every room. This Durban city hotel is conveniently located to Durban’s central business district, long sandy beaches and many other tourist attractions, making it the perfect hotel choice for both business guests and tourists alike. Being a five star establishment, you are guaranteed the highest level of service and hospitality from the Hilton Hotel Durban staff.

The Hilton Hotel Durban features a total of 327 rooms ranging from standard guest rooms, executive rooms to luxury suites. All the rooms are tastefully decorated and have stunning views of either Durban city centre or the Durban coastline.  The hotel offers a multitude of services and amenities, making your stay at the Hilton Hotel Durban as stress-free and relaxing as possible. There is an outdoor pool and fully equipped gymnasium, restaurant, coffee bar/ lounge and cocktail bar.  For business guests the hotel provides a fully serviced business centre. Wireless internet connectivity is available in the rooms and the business centre.

The Hilton Hotel Durban has built a reputation for being one of Durban’s top conference hotels. The state-of-the-art conference facilities range from private meeting rooms to a banqueting room for up to 400 guests. The events team are extremely professional and will ensure that your meeting or conference is a success. The hotel is a one minute walk from the Durban International Convention Centre.

There is no shortage of things to see and do in Durban and the Hilton Hotel Durban is a convenient, central base from which to explore. Enjoy a game of golf at the esteemed Durban Country Club which is just 4km from the hotel. For sporting events, the Moses Mabhida Stadium and Kingsmead Cricket Ground are also close by.  Durban is renowned for its stunning beachfront, known as the ‘Golden Mile’ and is within walking distance of the hotel, so why not enjoy a day of fun in the sun. Not to be missed is Ushaka Marine World, one of the world’s biggest aquariums, followed by excitement and thrills at the waterpark.

Accommodation at the Hilton Hotel Durban

The Hilton Hotel in Durban has a total of 327 hotel rooms for guests to choose which are made up of various room types.  All rooms are furnished to an exceptionally high standard featuring stunning views of the city or coastline. Amongst others, the rooms are equipped with a mini-bar, Wi-Fi and room service is available 24 hours a day.  Smoking, wheelchair accessible and connecting rooms are available on request.

Hotel room features:

  • entryway with vanity area/work desk
  • Hilton serenity bed
  • generous closet space 
  • three phone lines 
  • tea and coffee making facilities 
  • hair dryer
  • iron/ironing board
  • alarm clock with MP3 compatibility.
  • high speed wireless internet access is available for a nominal fee
  • air conditioning
  • TV.

Executive Rooms:

The impressive executive level rooms are beautifully decorated. The executive rooms at the Hilton Durban offer added features such as additional bathroom facilities, bathrobes, slippers and in-room fridge.  Guests also enjoy the use of the Executive Lounge which offers complimentary continental breakfast, snacks, fresh fruit and refreshments throughout the day.

Suites:

The tastefully decorated suites offer guests the ultimate indulgence, surrounded by wonderful city or sea vistas. There are separate living and working spaces. You will also have entry to the Executive Lounge offering complimentary continental breakfast and refreshments for the duration of your stay. Suites range from Executive Suites to Terrace Suites to the Presidential Suite.

Dining at the Hilton Hotel Durban

The Hilton Hotel located in Durban feature the Rainbow Terrace Restaurant, the Lobby Lounge Coffee Bar as well as the popular Rivets Bar where guests enjoy refreshing beverages and delicious meals.

Rainbow Terrace Restaurant:

This relaxed restaurant caters for breakfast, lunch and dinner and also offers a fun, nutritious children’s menu. Diners can select from the extensive buffet which offers specialities such as local seafood or Indian fare, alternatively guests can choose from the delectable a la carte menu.

Lobby Lounge Coffee Bar:

Take a break from your busy day and enjoy a delicious coffee and light snack at the Lobby Lounge Coffee Bar. On the menu are all-day breakfasts, light lunches and pasta dinners. The Lobby Lounge Coffee Bar is the perfect place to relax in a comfortable armchair and chill out.

Rivets Bar:

This energetic, upmarket bar is the place to unwind and enjoy the fabulous assortment of cocktails on offer. The bar features an amazing water wall and television for catching up on sports highlights. Bar snacks and light meals are available.

Services at the hotel

For the convenience of guests, the Hilton Hotel in Durban, KwaZulu-Natal, offers services which provide for a comfortable and enjoyable stay.

Services:

  • concierge desk services
  • 24 hour reception
  • 24 hour room service
  • foreign currency exchange
  • laundry service
  • housekeeping
  • babysitting service
  • valet parking
  • butler service
  • porters
  • airport transfers
  • Wi-Fi connectivity in rooms.

Facilities at the Hilton Durban Hotel

The hotel features leisure and business facilities including various conference venues, an outdoor swimming pool as well as a restaurant and bar.

Hotel facilities:

  • baggage storage area
  • elevators
  • coffee shop
  • restaurant, bar and lounge
  • gymnasium
  • outdoor swimming pool
  • business centre  and boardroom facilities
  • conference venue
  • travel desk / concierge desk / car rental desk
  • casino and golf courses nearby
  • parking
  • hair dresser and beauty salon
  • clothing store and gift shop
  • florist
  • cribs and high chairs
  • wheelchair accessible elevators, meeting rooms and accessible parking
  • rooms accessible to wheelchairs (no steps).

Business services and facilities:

  • business centre
  • audio/visual equipment rental
  • Wi-Fi connectivity
  • business phone service
  • express mail
  • fax
  • meeting rooms and conference venues
  • photo copying service
  • printer and printing service
  • secretarial service
  • video conferencing.

The Hilton Hotel Durban Conference Facilities

The Hilton Hotel Durban has had many years of experience when it comes to hosting events and conferences. The highly professional events team will ensure your conference or meeting is a triumph and will endeavor to meet all your specific requirements. The central location of the hotel, adjacent to the International Convention Centre, and attractively decorated meeting rooms, make the Hilton Hotel Durban the obvious choice for hosting your event.

Recent conferences held at the hotel include the International Olympic Conference and the United Nations Conference of the Parties.  The meeting spaces are flexible and can be tailored to your needs. Venues include the Grand Ballroom which can host up to 400 guests, Polo Room and meeting rooms overlooking the city centre.

Conference and meeting venues:

  • Ballroom 1 – 200 guests with reception plan seating (other seating arrangements possible)
  • Ballroom 2 – 200 guests with reception plan seating (other seating arrangements possible)
  • Ballroom 1&2 – 400 guests with reception plan seating (other seating arrangements possible)
  • Polo Club – 40 delegates with classroom plan seating (other seating arrangements possible)
  • Injasuthi – 12 delegates with classroom plan seating (other seating arrangements possible)
  • Inzinga – 12 delegates with conference plan seating only
  • Lotheni – 25 delegates with classroom plan seating (other seating arrangements possible)
  • Mkhomazi 1 - 25 delegates with classroom plan seating (other seating arrangements possible)
  • Mkhomazi 2- 25 delegates with classroom plan seating (other seating arrangements possible)
  • Mkhomazi 1&2 - 50 delegates with classroom plan seating (other seating arrangements possible)
  • Mkuzi – 7 delegates with conference plan seating only
  • Mzimkhulu -  15 delegates with classroom plan seating (other seating arrangements possible)
  • Ohlanga – 6 delegates with conference plan seating only
  • Polela - 30 delegates with classroom plan seating (other seating arrangements possible)
  • Umgeni -  12 delegates with classroom plan seating (other seating arrangements possible).

Conference services and facilities:

  • audio visual equipment rental
  • business centre
  • business phone service
  • cellular phone rental
  • printing service
  • express mail
  • fax
  • meeting rooms
  • modem
  • paging equipment rental
  • photo copying service
  • printer
  • secretarial service
  • video conferencing available
  • video messaging.

Location of the Hilton Hotel Durban

The physical address of the Hilton Hotel Durban is 12-14 Walnut Road, Durban, 4001, South Africa.  This luxury Durban city centre hotel is a 30 minute drive away from the King Shaka International Airport. The central location of the Hilton Hotel Durban means guests have convenient access to the city centre as well as the beautiful Durban beach front and many other tourist attractions.  For assistance with limousine, taxi and rental car arrangements, the hotel is happy to assist guests.

Services

Check In and Check Out Times

  • Check In: 14:00
  • Check Out: 10:00

Business Services

  • City and Country Tours booking office
  • Internet access in rooms
  • WIFI

General Services

  • 24 hour reception service
  • 24 hour room service / in room dining
  • Airport transfers
  • Babysitting
  • Butler service
  • Concierge services
  • Health & Fitness Centre
  • Housekeeping service
  • Laundry services
  • Luggage storage
  • Porters
  • Valet parking
  • Voice mail
  • Wake-up call

Room Types

Standard Room

hilton durban standard room

The Standard Rooms at the Hilton Durban are bright and airy and measure 31m²/334sq.ft in size.   High-speed internet access is avavilable in this room type and beautiful views of the city or the sea can be enjoyed.  This contemporary room type features large opening windows.

  • work desk
  • marble bathroom
  • some rooms are adjoining
  • complimentary magazines

Standard room options at the Hilton Durban:

  • King Hilton Guest Room
  • Twin Hilton Guest Room

Today's Rate

Single Room: R1620.00

Double Room: R1850.00

Deluxe room

hilton durban deluxe room

King Hilton Deluxe

This modern room, with large, opening windows, has 1 king or twin beds and a sofabed. Get to work at the desk, surf the web with high-speed internet access or refresh in the marble bathroom. Some rooms have a large armchair with ottoman or a sofa. Sleeps 2 adults.

Wrap up in a fluffy bathrobe in this bright and airy, modern 40m²/431sq.ft room with a seating area with sofa and views of the city of the sea.  Get to work at the desk, surf the web with high-speed internet access or refresh in the marble bathroom. Some rooms have a large armchair with ottoman or a sofa.

Guest Comfort:

  • Air Conditioning
  • Thermostat (adjustable)
  • TV-Cable
  • TV-Pay per view
  • TV-Standard Network
  • Work Desk with Adjustable Lamp

Guest Convenience:

  • 24 Hour Housekeeping
  • Bathroom Amenities
  • Coffee Maker
  • Internet access in guest room
  • Mini Bar
  • Telephone - Auto Wakeup
  • Telephone - in Bath
  • Telephone - Two Phones
  • Telephone - Voice Mail
  • Telephone - with Dataport

Guest Confidence:

  • Alarms - Audible
  • Automatic Door Closer
  • Electronic Locks
  • Electronic Smoke Detector
  • Safe
  • Secondary Locking Device
  • Wide Angle Door Viewer

Today's Rate

Single Room: R2130.00

Double Room: R2360.00

Executive Room

hilton durban executive room

This rooms allows guest Executive Lounge access, compliementary breakfast and selected refreshments. The contemporary room has large opening windows. Catch up on work at the desk or keep in touch with high-speed internet access.

King Hilton Executive Room

  • Maximum occupancy 2 adults

Twin Hilton Executive Room

  • Maximum occupancy 2 adults

Guest Comfort:

  • Air Conditioning
  • Thermostat (adjustable)
  • TV-Cable
  • TV-Pay per view
  • TV-Standard Network
  • Work Desk with Adjustable Lamp

Guest Convenience:

  • 24 Hour Housekeeping
  • Bathroom Amenities
  • Coffee Maker
  • Internet access in guest room
  • Mini Bar
  • Telephone - Auto Wakeup
  • Telephone - in Bath
  • Telephone - Two Phones
  • Telephone - Voice Mail
  • Telephone - with Dataport

Guest Confidence:

  • Alarms - Audible
  • Automatic Door Closer
  • Electronic Locks
  • Electronic Smoke Detector
  • Safe
  • Secondary Locking Device
  • Wide Angle Door Viewer

Today's Rate

Single Room: R2360.00

Double Room: R2580.00

Deluxe Plus

hilton durban deluxe plus

Wrap up in a fluffy bathrobe in this bright and airy, modern 40m²/431sq.ft room with a seating area with sofa and views of the city of the sea.

Get to work at the desk, surf the web with high-speed internet access or refresh in the marble bathroom. Some rooms have a large armchair with ottoman or a sofa.

Today's Rate

Single Room: R4160.00

Double Room: R4390.00

Executive Suite

hilton durban executive suite

The luxurious King Executive Suite at the Hilton Durban measures 77m²/829sq.ft in size.  This exclusive suite offers city or sea views, separate living, study/work and dining rooms, and Executive Lounge access with free breakfast and refreshments.

The modern suite, with large, opening windows, has 1 king bed. Get to work at the large desk or surf the web with high-speed internet access.  Special touches include the fluffy bathrobe. The Executive Suite at the Hilton Durban hotel can accommodate a maximum of 2 adults.

Guest Comfort:

  • Air Conditioning
  • Balcony
  • Bathrobe
  • Connecting Rooms
  • Non-Smoking
  • Sofa Bed
  • Thermostat (adjustable)
  • TV-Cable
  • TV-Standard Network
  • Work Desk with Adjustable Lamp

Guest Convenience:

  • 24 Hour Housekeeping
  • Bathroom Amenities
  • Coffee Maker
  • Full-Size Refrigerator
  • Hairdryer
  • Hand Held Shower
  • Internet access in guest room
  • Kitchenette
  • Mini Bar
  • Mini Refrigerator
  • Newspaper Deliv'd M-F (Local)
  • Newspaper Deliv'd W/E (Local)
  • Telephone - Auto Wakeup
  • Telephone - in Bath
  • Telephone - Two Lines
  • Telephone - Two Phones
  • Telephone - Voice Mail
  • Telephone - with Dataport
  • Trouser Press
  • Welcome Amenity

Guest Confidence:

  • Alarms - Audible
  • Automatic Door Closer
  • Electronic Locks
  • Electronic Smoke Detector
  • Safe
  • Secondary Locking Device
  • Wide Angle Door Viewer

Today's Rate

Single Room: R6710.00

Double Room: R6930.00

Terrace Suite

hilton durban terrace suite

King Executive Suite

Spoil yourself in this luxurious 77m²/829sq.ft suite offering city or sea views, separate living, study/work and dining rooms, and Executive Lounge access with free breakfast and refreshments. The modern suite at the Hilton Durban, with large, opening windows, has 1 king bed. Get to work at the large desk or surf the web with high-speed internet access. Special touches include the fluffy bathrobe. Sleeps 2 adults.

Guest Comfort:

  • Air Conditioning
  • Balcony
  • Bathrobe
  • Connecting Rooms
  • Non-Smoking
  • Sofa Bed
  • Thermostat (adjustable)
  • TV-Cable
  • TV-Standard Network
  • Work Desk with Adjustable Lamp

Guest Convenience:

  • 24 Hour Housekeeping
  • Bathroom Amenities
  • Coffee Maker
  • Full-Size Refrigerator
  • Hairdryer
  • Hand Held Shower
  • Internet access in guest room
  • Kitchenette
  • Mini Bar
  • Mini Refrigerator
  • Newspaper Deliv'd M-F (Local)
  • Newspaper Deliv'd W/E (Local)
  • Telephone - Auto Wakeup
  • Telephone - in Bath
  • Telephone - Two Lines
  • Telephone - Two Phones
  • Telephone - Voice Mail
  • Telephone - with Dataport
  • Trouser Press
  • Welcome Amenity

Guest Confidence:

  • Alarms - Audible
  • Automatic Door Closer
  • Electronic Locks
  • Electronic Smoke Detector
  • Safe
  • Secondary Locking Device
  • Wide Angle Door Viewer

Today's Rate

Single Room: R7550.00

Double Room: R7780.00

Room Amenities

Room Amenities

  • Air Conditioning
  • En-suite / private bathroom
  • Housekeeping
  • In room safe
  • Mini bar
  • Telephone
  • TV
  • Writing desk

Hotel Restaurants

Rainbow Terrace Restaurant at the Hilton Durban

This laid-back restaurant offers a variety of buffet of seasonal specialties including local seafood and Indian cuisine.

The Rainbow Terrace Restaurant at the Hilton Durban is open for:

  • Breakfast
  • Lunch
  • Dinner

Attire:

  • Smart-Casual

Address: 12/14 Walnut Road, Durban, KwaZulu-Natal, South Africa

Rainbow Outer Terrace Bar at the Hilton Durban

Enjoy the sunshine as you sip a glass of South African wine in this open-air Durban bar attached to Rainbow Terrace Restaurant.

Meet colleagues for a cocktail or feast on oysters, prawns or crayfish at the Hilton Durban hotel. Stainless steel and glass create a contemporary setting.  The Rainbow Terrace at the Hilton Durban is also available for private functions.

Rainbow Outer Terrace Bar is open for:

  • Breakfast
  • Lunch
  • Dinner

Attire:

  • Smart-Casual

Address: 12/14 Walnut Road, Durban, KwaZulu-Natal, South Africa

Rivets Bar at the Hilton Durban

Mingle with business people and leisure guests as you sample cocktails in this vibrant Durban bar with a water wall and leather couches. Enjoy a bar meal or a seafood snack at the Hilton Durban hotel or catch sporting highlights.

The Rivets Bar at the Hilton Durban is open for:

  • Lunch
  • Dinner

Attire:

  • Smart-Casual

Address: 12/14 Walnut Road, Durban, KwaZulu-Natal, South Africa

Lobby Lounge Coffee Bar at the Hilton Durban

Surf the web or unwind with a coffee or 'African dream' cocktail in this intimate café at the Hilton Durban hotel.  All-day breakfasts, light lunches and pasta dinners are among the culinary offerings.  Dine on Indian and African favorites or laze in a comfortable armchair.

The Lobby Lounge Coffee Bar is open for:

  • Breakfast
  • Lunch
  • Dinner

Attire:

  • Smart-Casual

Address: 12/14 Walnut Road, Durban, KwaZulu-Natal, South Africa

Hotel Spa

The Spa

The Health and Beauty Spa at the Hilton Durban offers various spa treatments from which guests may choose from.

Activities / Sports and Leisure

Fitness

At the Hilton Durban, guests are invited to enjoy a great workout at the fully equipped gym and fitness centre.

Swimming

The Hilton Durban hotel in South Africa offers guests access to its outdoor swimming pool. 

Spa treatments

The Health and Beauty Spa at the Hilton Durban offers various spa treatments from which guests may choose from.

Nearby attractions

Staying at the Hilton Hotel Durban ensures you will have effortless access to Durban’s city centre and to the many local tourist attractions. If you are travelling for business you are conveniently located next to the International Convention Centre and business district. If you are travelling for pleasure there is a variety of tourist attractions and activities to enjoy. The beach front is within walking distance of the hotel.

  • City Centre: ideally located for business travellers staying at the Hilton Hotel Durban.
  • International Convention Centre: 1 minute walk from the Hilton Hotel Durban.
  • Durban Botanic Gardens: enjoy a tranquil stroll through the beautiful tropical gardens.
  • Durban Country Club: enjoy a challenging round of golf on this stunning course with views of the Indian Ocean.
  • Royal Durban Golf Course: this centrally located golf course gives you the opportunity to play a quick 9 holes at lunchtime or take clients for a round of golf.
  • Kings Park Stadium: the 55 000 capacity stadium is the home of the Sharks Rugby Team and is also referred to as the Shark Tank.
  • Kingsmead Cricket Ground: this festive cricket ground is host to many international and domestic cricket matches.
  • Moses Mabhida Stadium: originally built for the 2010 FIFA World Cup and is now host to numerous sporting and entertainment events.
  • North and South Beaches: Durban beachfront runs from South Beach (uShaka Marine World) to the Entertainment World in the north and is a popular stretch of beachfront.
  • Suncoast Casino: located along Durban’s “Golden Mile” beachfront, Suncoast Casino is a haven of fun with its Art Deco style architecture, and an array of gaming, shopping and entertainment pursuits.
  • Ushaka Marine World: the largest marine theme park in South Africa and one of Durban’s most popular tourist destinations. Boasting one of the largest aquariums in the world and a water funpark with thrilling rides. The entertainment extends from the daytime operations of Sea World; Wet ‘n Wild, and uShaka Beach, to the night time festivities of the Village Walk.
  • Gateway Shopping Centre: offering upmarket shopping, entertainment, convenience food, coffee shops and restaurants. You will find it all under one roof at the Gateway Shopping Centre.
  • Durban Art Gallery: exhibits of contemporary South African works, especially Zulu arts and crafts can be appreciated.
  • Durban Local History Museum: a window into the local history of Natal.
  • Natural Science Museum: discover amazing facts about the earth, its history and life on earth, both past and present.

Conferences and Events

Conference Venues

The Hilton Durban is a popular conference hotel as it features many different conference venues.  The largest meeting room at the Hilton Durban Hotel in South Africa measures 3450 square feet.

Conference & Meeting venues at the Hilton Durban Hotel, South Africa:

  • Ballroom 1
  • Ballroom 1 & 2
  • Ballroom 2
  • Injasuthi
  • Inzinga
  • Lotheni
  • Mkhomazi
  • Mkhomazi 1
  • Mkhomazi 2
  • Mkuzi
  • Mzimkhulu
  • Ohlanga
  • Polela
  • PoloClub
  • Pre-Assembly
  • Ubhejane
  • Umgeni

Business services and facilities at the Hilton Durban, KwaZulu-Natal:

  • Audio/Visual Equipment Rental
  • Business Center
  • Business Phone Service
  • Cellular Phone Rental
  • Complimentary Printing Service
  • Express Mail
  • Fax
  • Meeting Rooms
  • Modem
  • Paging Equipment Rental
  • Photo Copying Service
  • Printer
  • Secretarial Service
  • Video Conferencing Available
  • Video Messaging
Send an Enquiry

Facilities

Facilities Available

  • Bar
  • Boardroom Facilities
  • Business Centre
  • Coffee Shop
  • Conference venue
  • Elevator
  • Gym
  • Lounge
  • Nearby Casino
  • Nearby golf course
  • Parking
  • Restaurant
  • Spa
  • Swimming Pool
  • Travel desk
  • Wheelchair accessible rooms

Hilton Durban Specials & Packages

Directions

GPS Co-ordinates

Latitude: -29.852587
Longitude: 31.028596

Directions

From:
La Mercy Airport
Umdloti Ln, La Mercy 4399, South Africa

1. Head southwest toward Mdloti St 700 m
2. Turn left onto Mdloti St 2.3 km
3. Keep right at the fork and merge onto N2 Rd 12.0 km
4. Take exit 182 for M41 toward Mount Edgecombe/Phoenix/Umhlanga 650 m
5. Turn left onto M41 2.7 km
6. Take the ramp onto M4 13.2 km
7. Turn right onto Bram Fischer Rd 280 m
8. Slight left Destination will be on the left 24 m

Hilton Durban
12/14 Walnut Road, Durban, KwaZulu-Natal

Parking

Parking

On site parking facilities are provided for guests.

Reviews

Submitted By: (31 December 2011)

Rating: Very Good

1. Location: excellent
2. Friendliness: good
3. Value for money: excellent
4. Cleanliness: good
5. Overall impression: good

I would like to add a rating of 5/5 for your service in arranging and reserving this hotel at such short notice.

I was highly pleased by the prompt and friendly handling of my request

Regards,
Varshan

Submitted By: (30 December 2011)

Rating: Excellent

Good day,

we really enjoyed our stay at the Hilton Durban Hotel. It was clean and the staff was very friendly.

Kind regards,
Doricah Motlhaga

Submitted By: (30 December 2011)

Rating: Excellent

Location = excellent / city centre Durban

Friendliness = excellent

Value for money = very good

Cleanliness = excellent

Overall impression = excellent

Regards

Esther Rammolotsi

Submitted By: (29 December 2011)

Rating: Excellent

We enjoyed our stay at the Hilton Durban Hotel and l will give you a 4 ranking out of 5 ( 5 being excellent) not that there was anything bad.

I will certainly recommend this hotel to my friends and l will
certainly stay at your hotel again.

Thank you
Marvelous Matingo

Submitted By: (29 December 2011)

Rating: Excellent

I really enjoyed my stay at the Hilton hotel. For the 5 items below, I rate all excellent.

1. Location
2. Friendliness
3. Value for money
4. Cleanliness
5. Overall impression

Thank you,
Borniface Mutema

Submitted By: (23 December 2011)

Rating: Good

On our arrival one of the Rooms was still not available. The lady who was on duty promised to come back to me after fifteen minutes which she never did. I had to call them again after five hours and when I asked why she never came back to me I was told that she has forgotten.

Our first morning at your restaurant I was told that I need to pay for my Breakfast by the White Lady who was welcoming the guests I think she is a Supervisor or your Restaurant Manager. “SHE WAS VERY RUDE ON US”

My Rankings:

1. Location: excellent / very central
2. Friendliness: good
3. Friendliness from the White Lady Supervisor at your Restaurant or Dining Wall: very bad / needs improvement
4. Cleanliness: excelent
5. Overall impression: good

Regards
Arnold Pooe

Submitted By: (19 December 2011)

Rating: Excellent

We really enjoyed our stay at the Hilton. Will not hesitate to stay there again!

1. Location: excellent
2. Friendliness: excellent (staff were extremely friendly and very helpfull)
3. Value for money: excellent
4. Cleanliness: excellent
5. Overall impression: excellent

Excellent hotel! Keep it up!

Warm Regards,
Rochelle

Submitted By: (17 December 2011)

Rating: Excellent

I'm very impressed with your service, everything was excellent not forgetting your restaurant staff. They are doing a great job with smiles on their faces, this is the best service I have ever experienced, hilton Durban is the best of them all!

Many thanks for a lovely holiday,
Kagiso Kungwane

Submitted By: (16 December 2011)

Rating: Excellent

I would gladly like to provide feedback on Hilton.

- The location is perfect for business, especially next to the Convention Centre (excellen)

- Your staff is friendly (good)

- Value for money: I am not sure whether you always,off/on peak charge the low rates. But if that is the case, it's a good thing to do / Learn to advertise yourself. (good)

- Cleanliness, Hilton is spotlessly clean, keep it up (excellent)

I will definately come visit again

Sincerely
Mrs Nomsa Cebekhulu

Accreditations

Star Rating

5 Star

Hotel Group(s)

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