City Lodge Hotel Johannesburg, Barbara Rd

On arriving at the OR Tambo Airport after a long flight from abroad, my family and I eventually found our way to your designated shuttle departure area. We were met by a lethargic, unenthusiastic driver, who was sitting in his vehicle with the engine running (possibly for the heater). Only after I knocked on his window, did he eventually alight from the vehicle. He made no attempt to greet us and barely assisted in loading our luggage.

Unfortunately, we had missed the departure time and had to wait (in the shuttle) for the next departure at 10:30pm. We were a bit disappointed in the condition of the shuttle, with no interior courtesy lighting operational.

On arriving at the City Lodge, Barbara Road we were greeted by your friendly reception staff and enjoyed an effortless check-in! Thank you for this. Our return journey, to the airport, the following day (with another driver) was pleasant. The driver, was very friendly and made a concerted effort to chat!

Our main complaint is as follows: As South Africans, we were a bit disappointed by the fact that any foreign visitor would be faced with the same driver, whom not only acts as an ambassador for your hotel group, but also as an ambassador for the country! Surely he should show a bit more enthusiasm, albeit late at night! A possible solution, may include Shuttle drivers meeting scheduled / potential guests at the various departure lounges (International / Domestic) or alternatively improve the signage to clearly direct people to the allocated Shuttle departure area.

In conclusion, thank you once again for making our short stay at the City Lodge, a pleasant one!

Regards,

Ian Edgar

great value for money